Information for consumers
According to Act No. 634/1992 Coll., on consumer protection, as amended, the consumer has the right to an out-of-court settlement of a consumer dispute arising from a contract for the provision of legal services. The authorized entity for out-of-court settlement of consumer disputes between a lawyer and a consumer arising from contracts for the provision of legal services is the Czech Bar Association.
You can find more detailed information on the out-of-court settlement of consumer disputes, together with the proposal form for the initiation of proceedings on the out-of-court settlement of consumer disputes, on the website of the Czech Bar Association - https://www.cak.cz/scripts/detail.php?id=15607